Streamline errand handling and improve customer experience
In the utilities industry, handling errands such as service requests, outage reports, and billing inquiries can be a daunting task. Connectel’s contact center solution offers an efficient way to manage errands and provide excellent customer experience. Our platform includes advanced IVR technology, which enables customers to self-serve and route themselves to the right agent quickly. Our data analysis and dashboards also allow you to monitor customer interactions, track performance, and make data-driven decisions.
- Reduced wait times and faster resolution of service requests
- Improved customer satisfaction and loyalty
- Increased efficiency and cost savings for your business
Errand automation with voicebots and chatbots
Manual customer interactions can be time-consuming and prone to errors. Implementing a voicebot and chatbot can help by handling simple inquiries, freeing up agents to focus on complex customer issues. Our platform’s voicebot and chatbot are designed with natural language processing (NLP) technology, which means they can understand and respond to customer requests accurately. Bots enable 24/7 customer support and improve your business’s overall efficiency. Read our case with Taxi Göteborg to see how our voicebot successfully solves 50% of bookings.
- Reduced wait times and faster resolution of simple inquiries
- Improved agent productivity and efficiency
- Increased customer satisfaction and loyalty
Optimize workforce management and boost agent performance
Managing a contact center workforce can be challenging, especially in the utilities industry, where demand fluctuates based on season and weather. A workforce management tool helps optimize staffing levels, schedule adherence, and agent performance. Our platform’s analytics and dashboards provide real-time insights into agent performance and workload, allowing you to make data-driven decisions that improve customer experience and reduce costs.
- Increased workforce productivity and efficiency
- Reduced labor costs and improved agent retention
- Enhanced customer experience and loyalty
Companies that trust us
The municipality of Varberg wanted a flexible solution that made it possible to structure and handle the tasks of its nurses. At first, they thought that scheduling and other work management functions were the only way to go. With our support, they realized that Connectel’s callback function could solve a large part of the problem. Leading to reduced phone hours to when the nurses are available. And in addition to these hours, people can add to a callback queue. Which allows nurses to easily call the person who tried to reach them as soon as they are available.
How much can you save with the full Connectel solution?
Fill out how many full-time agents you have, your average amount of errands per month and the average handling time in minutes to see how much you can save by implementing the Connectel platform. In the next step, you can also choose to download a full PDF detailing how much you can save, and how we’ve calculated this.