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Customer service trends, webinars and white papers
Balance in customer service (SWE) – Emma Lundgren, Euro accident
Listen to Wowpodden as we investigate today’s customer service
How to: Create a successful budget for customer service
GDPR Compliance in the Contact Center
Customer service KPIs and coaching for results (SWE) – Silvia Bakir, 3
Guide: Select Channels for Customer Service
Taking customer service to the next level
Choosing the right channels for customer service
Combining People & Technology – Erika Rönnquist Hoh, Teleperformance
Measure customer satisfaction with surveys
Guide: The KPI formula to customer service success
Choosing KPIs for customer service
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